Quality builds trust


What is Quality?
This is the level of satisfaction with the effectiveness of vocational learning provision, established through conformity with standards and the achievement of excellence demanded and contributed to by learners and other stakeholders. Quality is also the sum of features and properties / characteristics of an entity (product or service) that influence its ability to satisfy stated and implied needs. It also describes the degree to which a set of inherent characteristics fulfils requirements; and the consistent conformance of a product or service to a given set of standards or expectations.
Quality may take on different meanings depending on the understanding of diverse stakeholders and the context. However, these different aspects are all interlinked; therefore, “quality” is used in the following ways:
·         quality as improvement– focusing on continuous improvement and development of the VET provider and its learning programmes based on stakeholder feedback and the self-assessment report
·         quality as fitness for purpose– focusing on meeting and conforming to generally accepted standards (e.g. standards for VET Teachers / Trainers, Career Guidance, etc.)
·         quality as excellence– focusing on stakeholder feedback and learner-centred approaches in order to add value to the learning experience and to strive for the highest level possible
·         quality as customer satisfaction– focusing on the demands and expectations of learners and other internal and external stakeholders (e.g. employers)

What is Quality Assurance?

This is the process of confirming that established quality standards are being met. The process involves an integrated system of activities involving planning, quality control, quality evaluation, reporting, and quality improvement to ensure that a product or service meets defined standards of quality with a stated level of confidence. The system ensures a consistent approach to monitoring and maintaining quality in learning and assessment. It encompasses planned and systematic processes and activities necessary to provide adequate confidence that the vocational learning provision will satisfy the special requirements for quality. Quality assurance activities do not directly control quality; they usually involve the self-assessment of the organisation against prescribed standards. Hence they establish the organisation’s capability to provide vocational learning to a certain standard.

What is Self-Assessment of VET providers?

Self-Assessment is a comprehensive, systematic, and regular review by an organisation of its activities and results referenced against a set of criteria. The self-assessment process allows the organisation to discern clearly its strengths and weaknesses, and culminates in planned improvement actions that are then monitored for progress.
During the self-assessment process the VET provider monitors, judges, and evaluates achievements or evidence of achievements against the requirements of standards or measures, e.g. quality criteria.Self-evaluation is understood to be any process or methodology carried out by a VETprovider under its own responsibility, to evaluate the organisation's performance orposition in relation to two dimensions:
-       an internal dimension ('micro level')that covers, for example, services, internal staff, beneficiaries or clients, development projects, and/or other internal policies andprocesses;
-       and an external dimension ('macro level') that covers analysis of the VET offer of this organisation incomparison with others, and its relationship with the territorial system of actors (localdeciders, unions, local governments, type of labour market and its needs of VET,information network, type of populations and evolution ofits needs, main results of work at national and European levels concerning the VETsector).
The two dimensions of self-assessment will allow VET providers not only to improvetheir internal systems of quality control but also to evaluate their own position in their various environments.

Print version
  • The final conference of the Vocational Education and Training Quality Assurance Development project was held more
  • Final Conference of the project Vocational Education and Training Quality Assurance Development more
  • E-Kvaliteta web-tool more
  • Report on the Self-Assessment Pilot Process more
  • Self-assessment Manual for VET Providers published more